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Returns

All purchases from the Tripawds Gear blog indicate your understanding and acceptance of the following manufacturer’s shipping, warranty and return policies. Please contact Tripawds with any questions and/or to receive a Return Authorization number before returning a product.

Additional Shipping Charges

Use this Special Delivery payment option for submitting any additional costs or extra shipping charges required when directed to do so via email from Tripawds.


All Products

NOTE: All orders are processed Monday through Friday, no items will ship on Saturday or Sunday. All EzyDog and AST orders must be received by 9:00 a.m. PST to go out same day. Ruffwear orders placed before 1:00 p.m. PST will ship the next business day, with orders place after 1:00 p.m. shipping in 2 business days. Delivery times vary depending on manufacturer and shipping method selected. All purchases confirm your consent to the Tripawds Privacy Policy and acceptance of each manufacturer’s shipping and return policies below.


Animal Suspension Technology (AST) Shipping and Return Policies

AST Shipping Instructions:

  • AST Ships all orders from Washington state via US Postal Service Mail only. Purchase price includes USPS Priority Mail shipping within the United States (including Alaska and Hawaii). Orders arrive in 2-3 days for most locations.
  • Want it sooner? Choose US Mail Express Shipping: 2 days to most locations worldwide for an additional cost (see above “Special Delivery” option).
  • Express orders must be received before 6:00am PST (M-F) to be processed the the same day.

Please Note: Additional shipping fees will apply for International shipments. Estimate to be provided upon receipt of order. Please contact us with complete delivery address prior to purchase for accurate shipping costs.

Warranty/Guarantee: AST guarantees against material defects and workmanship for one year from time of purchase. This warranty does not include chewing or abuse.

AST Return Instructions:

  • Please contact Tripawds for a Return Authorization (RA) number and delivery instructions. Tripawds must be notified of any return to receive credit.
  • No AST harness returns will be accepted without prior authorization. If your pet no longer needs the harness at the time of delivery, notify us immediately.
  • Returned Harnesses must be returned in new condition within 10 working days of delivery. A $30 restocking fee may be assessed if harness are returned with dog hair, stains or in otherwise non-resaleable condition. Harnesses that have been put on a dog cannot be returned. There are no exceptions.
  • Original shipping costs are not refundable.


Ruffwear Shipping and Return Policies

Ruffwear Shipping Instructions:

  • Purchase prices include USPS Priority Mail from Oregon to anywhere in the continental U.S. via ground delivery, usually within 3-5 days.
    • Want your order sooner? Choose FedEx Home Delivery or FedEx Express shipping at checkout.
  • If choosing FedEx Express, No P.O. Boxes and No Military Addresses.
  • All orders must be received before 1:00pm PST (M-F) to ship the next business day.
  • Orders received after 1:00pm PST will ship in 2 business days.
  • Sorry, no international orders – Ruffwear does not ship Tripawds orders outside the U.S. Please shop for Ruffwear products on Amazon UK or Amazon Canada.
  • Please include your phone number at checkout.

Warranty/Guarantee: Ruffwear guarantees against material defects and workmanship for one year from time of purchase. This warranty does not include chewing or abuse.

Ruffwear Return Instructions:

  • Please contact Tripawds for a Return Authorization (RA) number and delivery instructions. Tripawds must be notified of any return to receive credit.
  • Only items returned within 30 days may receive credit.
  • Original shipping & handling costs included in the purchase price are non-refundable and a $10 re-stocking fee may be deducted from returned merchandise if return conditions are not followed.
  • Ruffwear does not do exchanges. A replacement harness may be ordered here at any time during the return process.
  • Ground shipping cost of your returned item is refundable if you order a replacement item from Tripawds. If you don’t order a replacement, only cost of item can be credited.
  • All returned harnesses must be completely clean, and odorless and returned in as close to new condition as possible. We will be unable to issue credit for harnesses that appear used, dirty or smelly. Harnesses in this condition will be donated to an animal rescue group and no credit will be issued.
  • When Ruffwear approves your return, we will process your credit and notify you via Paypal, our card processor.
  • Returned items must be in new, clean, resalable condition with all packaging and tags intact to receive credit.
  • Customers may be assessed repackaging fees and cleaning fees based on the condition of the product. Items are only eligible for a refund if they are in resalable condition.
  • Damage due to dog chewing is not covered.
  • Return shipping costs of item are the responsibility of the customer. Insure your package and send tracking to us or we cannot issue credit.
  • Original shipping costs are not refundable.


EzyDog Shipping and Return Policies

  • The purchase price of the Tripawds Convert Harness by EzyDog includes USPS Priority Mail from Idaho to US locations (including Alaska and Hawaii).
  • Orders must be received by 8:00 a.m. PST to ship the same day.
  • Canadian Customers: EzyDog uses DHL International for orders going to Canada, for an additional $35 USD.  This is a 2-5 day service.  We are not responsible for any additional Duties, Fees or Taxes that may be incurred with Canadian Shipments.
  • International customers: Sorry, we only ship to US and Canada for this product. Visit EzyDog.com to find a distributor in your country.

Warranty/Guarantee: EzyDog guarantees against material defects and workmanship for one year from time of purchase. This warranty does not include chewing or abuse.

EzyDog Return Instructions:

  • Please contact Tripawds for a Return Authorization (RA) number and delivery instructions. Tripawds must be notified of any return to receive credit.
  • Only items returned within 30 days may receive credit or exchange.
  • Original shipping & handling costs are non-refundable and a $15 re-stocking fee may be deducted from all returned merchandise if return conditions are not followed.
  • Returned items must be in new, clean, resalable condition with all packaging and tags intact to receive credit. Customers may be assessed repackaging fees and cleaning fees based on the condition of the product. Items are only eligible for a refund if they are in resalable condition.
  • Return shipping costs of item are the responsibility of the customer.
  • Please contact jerry@tripawds.com for a Return Merchandise Authorization (RMA) number and delivery instructions.
  • Damage due to dog chewing is not covered.
  • Original shipping costs and custom badges for Convert harnesses are not refundable.


Farabloc Shipping and Return Policies

All Farabloc products ship via International postal service delivery from British Columbia, Canada. Expedited shipping is not available for these items.

Most orders to the U.S are delivered within about a week, but customs could delay delivery by a few days. Please be patient and if you don’t receive it within 10 business days please let us know.

Returns are not allowed for this product.

Due to the nature of holistic products that can have varying results with different patients, we cannot guarantee the effectiveness of Farabloc with any animal (or human). Holistic therapies that work on some patients may not work on others. We are confident you will find Farabloc works, but please consider your purchase carefully as we cannot allow returns for this product.

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