Tripawds Gear

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All purchases from the Tripawds Gear blog indicate your understanding and acceptance of the following manufacturer’s shipping, warranty and return policies. Please contact Tripawds with any questions and/or to receive a Return Authorization number prior to returning any product to the manufacturer.

Please note that a physical shipping address must be provided for all deliveries, no PO boxes. Ruff Wear only ships to U.S. addresses. A signature upon delivery is also required for all expedited shipments.

Additional Shipping Charges

Use this Special Delivery payment option for submitting any extra shipping charges required for Alaska, Hawaii, and all International orders when directed to do so via email from Tripawds. Or, provide complete delivery address to request shipping estimate prior to purchase.

Animal Suspension Technology (AST) Return Policies

AST Ships all orders vis US Postal Service only:

• US Mail Priority Shipping: 2 – 3 days to most locations
• US Mail Express Shipping: 1 – 2 days to most locations

Please Note: Additional shipping fees will apply for Alaska, Hawaii, and all International shipments. Estimate to be provided upon receipt of order. Please contact us with complete delivery address prior to purchase for accurate shipping costs.

No Get a Grip harness returns shall be accepted without prior authorization. If your pet no longer needs the harness at the time of delivery, please  notify us immediately and return the Harness to us for a refund of the purchase price (not including shipping) minus a restocking fee of $35.00.

Returned Harnesses must be received in new condition within 5 working days of delivery. Buyer pays all shipping charges. Harnesses that have been put on a dog cannot be returned. There are no exceptions. Please contact Tripawds with your order confirmation number for return authorization.

Ruff Wear Shipping and Return Policies

Ruff Wear Shipping Information:

• Purchase prices include shipping to anywhere in the continental U.S. via ground delivery.
• PLEASE NOTE: No P.O. Boxes and No Military Addresses! Ruff Wear requires a physical delivery address.
• No international orders – Ruff Wear does not ship orders outside the U.S.
• Please Note: Additional shipping fees will apply for Alaska, Hawaii. Estimate to be provided upon receipt of order. Please contact us with complete delivery address prior to purchase for accurate shipping costs.
• Please provide your phone number upon checkout! It is required for prompt delivery.

Ruff Wear Products Refund/Exchange Information:

• Only items returned within 30 days may receive credit.
• Ruff Wear does not do direct product exchanges. A replacement harness may be ordered here at any time during the return process.
• Refunds are given via PayPal only. Only cost of item can be credited. Original shipping & handling costs are non-refundable and a $5 re-stocking fee will also be deducted from all returned merchandise. Return shipping costs of item are the responsibility of the customer.
• Please contact Tripawds for a Return Authorization (RA) number and delivery instructions. As soon as the harness is verified as received at Ruff Wear, we will process your credit or exchange and notify you.
• Packages must be insured when shipped, and a shipper’s tracking number must be provided to us via email. We cannot provide refunds or exchanges without a tracking number. All returns must be freight prepaid; no C.O.D. deliveries.
• Returned items must be in new, resalable condition with all packaging intact to receive full credit. If any of these conditions is not met, a restocking fee may be assessed.
• Please write the following information on the outer packaging, as well as in your enclosed note: RA #XXXXX; Customer: Job # XXX-XXXX Tripawds; name; return address; and daytime phone number. List Item(s) to be credited.
• Send Returns And Exchanges To: Ruff Wear, Inc.; 354 SE Logsden St; Unit# 125 Bend, OR 97702
• Please let us know as soon as you ship your harness back. Once we’ve confirmed it was received at Ruffwear, we will process your credit and notify you.

FitPAWS SHIPPING AND RETURN POLICIES

FitPAWS Shipping:

Orders placed for any FitPAWS items will be processed within 24 hours and usually ship out within two business days.

Purchase prices include ground shipping to anywhere in the continental United States. No P.O. Boxes and No Military Addresses, physical delivery addresses are required.

Additional shipping fees will apply for Alaska, Hawaii, and all International shipments. Estimate to be provided upon receipt of order. Please contact us with complete delivery address prior to purchase for accurate shipping costs or estimates for rush delivery.

Please provide your phone number upon checkout! It is required for prompt delivery.

FitPAWS Returns:

Your satisfaction is of utmost importance. All FitPAWS products are backed by a 30-day guarantee. If you are unhappy with your item, return  it in resaleable, clean and undamaged condition within 30 days for a refund or exchange.

• Only items returned within 30 days may receive credit.
• FitPAWS does not do direct product exchanges. A replacement item may be
• ordered here at any time during the return process.
• Refunds are given via PayPal only. Only cost of item can be credited.
• Original shipping & handling costs are non-refundable. Return shipping costs of item are the responsibility of the customer.
• Please contact Tripawds for a Return Authorization (RA) number and delivery instructions. As soon as the harness is verified as received and in good condition at Ball Dyanmics (makers of FitPAWS), we will process your credit or exchange and notify you.
• Packages must be insured when shipped, and a shipper’s tracking number must be provided to us via email. We cannot provide refunds or exchanges without a tracking number. All returns must be freight prepaid; no C.O.D. deliveries.
• Returned items must be in new, resalable condition with all packaging intact to receive full credit. If any of these conditions is not met, a restocking fee may be assessed.
• Write the following information on the outer packaging, and in your enclosed note: RA #XXXXX; Customer: Job # XXX-XXXX Tripawds; name; return address; and daytime phone number. List Item(s) to be credited.
• Send Returns And Exchanges To: Ball Dynamics, 14215 Mead Street, Longmont, CO 80504. Tel: 800-752-2255
• Please let us know as soon as you ship your FitPAWS item back. Once we’ve confirmed it was received at Ball Dynamics, we will process your credit and notify you.

Premier Pet Products Shipping and Return Policies

Premier Shipping Information:

Orders placed for any Premier Pet Products items will be processed within 48 hours and usually ship out within 72 hours (business days only). All shipments from Premier are delivered via FedEx Ground and no expedited shipping upgrade is available.

• PLEASE NOTE: No P.O. Boxes. Physical U.S. delivery address required. No international orders.
• Please Note: Additional shipping fees will apply for Alaska, and Hawaii. Estimate to be provided upon receipt of order. Please contact us with complete delivery address prior to purchase for accurate shipping costs.
• Please provide your phone number upon checkout! It is required for prompt delivery.

Premier Refund/Exchange Information:

To return or exchange any Premier product, please contact Tripawds for a Return Authorization Number and shipping instructions. Only items returned within 30 days may receive credit or exchange. Returned items must be in new, unworn and resalable condition with all packaging intact to receive full credit. If any of these conditions is not met, a restocking fee may be assessed.

Refunds are given via Paypal only. Only cost of item can be credited. Original shipping & handling costs are non-refundable. Return shipping
costs of item are the responsibility of the customer.

Blue Dog Designs Shipping and Return Policies

The Help ‘em Up Harness is no longer available from Tripawds. Please contact Blue Dog Designs directly if you feel it is right for your dog.